Cellar Sump Pump Kit

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Items returned and received in their original condition and packaging within 14 days of delivery will be accepted for exchange or refund subject to a 20% restocking fee. You will be responsible for the shipping costs incurred in returning the goods and should ensure the items are adequately insured while in transit to us. You should phone our Customer Services department on 0345 123 6006 to get details of the address to which to return goods.

Where the goods are being returned because they are faulty or are not the goods that were ordered then, subject to the goods being returned in re-saleable condition, Twistfix will refund the cost of return shipping. Further information regarding Returns can be read at our Terms & Conditions.

Standard Delivery

Goods are sent via a national carrier on a 3-5 working day standard service at and charged at:

£8.50 + VAT for orders with a goods value of less than £200.00 + VAT
FOC for orders with a goods value of £200.00 + VAT or more

Express Delivery

Available for orders placed before 1:30pm Mon-Fri.

Goods are sent via a national carrier on a 1-2 working day standard service at and charged at:

£12.50 + VAT for orders with a goods value of less than £200.00 + VAT
£8.50 + VAT for orders with a goods value of £200.00 + VAT or more

Highlands, Islands & Northern Island

Goods are sent via a national carrier on a 3-5 working day over-water service at and charged at:

£20.00 + VAT for orders weighing less than 20kg irrespective of spend

Overseas Delivery

Delivery costs will depend on weight and destination. Please phone our customer service department for costing 0345 123 6006

Important Notice

It is vital that the customer ensures that all the delivery details are correct and that the customer or someone acting for the customer is able to sign for the delivery. Twistfix accept no liability for failed deliveries as a result of incorrect delivery details or the absence of any authorised signatory. Twistfix will attempt delivery to the recipient between the hours of between 8am and 6pm. If no one is available to receive the delivery an attempt may leave the item with a neighbour. Alternatively the carrier may return the item to the sorting office and leave a calling card at the recipient's address to record the attempted delivery. It is the responsibility of the customer to arrange to collect the item from the depot or to arrange re-delivery with the carrier. Further information regarding Delivery can be read at our Terms & Conditions.