Delivery and Return Information

Delivery Costs

Below is the standard tariff for guidance purposes.

Actual costs will be confirmed at point of sale and any variances you will be notified within 24 working hours of receipt of order

Delivery Option

   Price

UK Next Working Day (UK Mainland)

   £5.99 ex VAT (for orders below £150.00   ex VAT)

Free Next Day Delivery (UK Mainland)

   Free (for orders £150.00 ex VAT and above)

UK Next Day Pre 10.30am

   £19.00 ex VAT

UK Next Day Pre 12 (Noon)

   £13.00 ex VAT

Isle of Wight (2-3 day)

   £12.00 ex VAT (up to 30kg)

   £20.00 ex VAT (30.1kg +)

Northern Ireland (2-3 days)

   £29.00 ex VAT (weight up to 30kg)

   £45.00 ex VAT (weight between 30.1kg -  99.9kg)

   £108.00 ex VAT (100kg +)

Same Day Courier

   Price on Request

Click & Collect (360 Leach Pl, Walton Summit Centre, Preston PR5 8AS)

   Free

Free delivery

We offer free next-day delivery for all orders over £150 (ex VAT) (UK Mainland Only).

Next Day Delivery (UK Mainland Only)

Next day delivery is available for orders placed before 2pm Monday - Friday (working days). Delivery will be made on the next working day.

For orders placed before 2pm on a Friday, delivery will be made on the following Monday. For orders placed after 2pm on a Friday and over the weekend, delivery will be made on the following Tuesday. For orders placed on a Bank Holiday, goods will be dispatched on the next working day (e.g goods will be dispatched on the Tuesday for delivery on Wednesday).

Pre 10.30am and Pre 12:00pm Next Day Delivery 

These delivery options are available at an extra charge. Delivery prices are shown at checkout stage. Orders need to be placed before 2pm Monday - Friday (working days) for delivery on the following working day.

Delivery Disclaimer: Acceptance of Delays

By placing an order on our website, you acknowledge and agree that all delivery timeframes provided are estimates only and may be subject to delays arising from circumstances beyond our reasonable control, including but not limited to adverse weather conditions, transportation disruptions, carrier delays, or other unforeseen events. Accordingly, we do not warrant or guarantee delivery within any specified timeframe.

In the event of a material delay, we shall use reasonable endeavours to keep you appropriately informed.

We shall not be liable for any loss, damage, cost, or expense arising from or related to delivery delays, nor shall we be under any obligation to collect items, arrange returns, or provide compensation or reimbursement as a result of such delays. Where a premium delivery service has been purchased and a delivery charge has been paid, any liability shall be strictly limited to a refund of the premium delivery fee only.

Returns Policy

You have 30 days from the date of purchase to notify us you wish to return your items and receive a full refund (ex. delivery and card fees) in line with our terms and conditions. Please email us to request a return at sales@twistfix.co.uk